Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Submit an enquiry or quote request through our website forms
• Contact us by email, phone, or WhatsApp
• Engage our destination services or relocation management services

The information we collect may include: full name, email address, phone number, company name, job title, relocation details, and the nature of your enquiry.

We do not collect sensitive personal data (such as financial account numbers, passport details, or health information) through our website. Any such information required to deliver our services is collected directly and handled under a separate service agreement.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry or service request
• Provide destination services and relocation support as engaged
• Communicate service updates, timelines, and relevant information
• Improve our website and service offerings
• Comply with applicable legal and regulatory obligations in Tanzania

We do not use your information for unsolicited marketing communications. We will not sell, rent, or trade your personal information to third parties.

3. How We Share Your Information

We may share your information with trusted third-party service providers who assist us in delivering our services — including housing agents, immigration service providers, school placement advisors, and logistics coordinators — strictly on a need-to-know basis and only to the extent necessary to fulfil your service request.

All third-party providers are required to treat your information with the same level of confidentiality we maintain.

We may also disclose your information where required by Tanzanian law, regulatory authority, or court order.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data from website forms is typically retained for a maximum of 24 months unless an active service engagement requires longer retention.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website forms are processed through Formspree, which employs industry-standard encryption and security practices.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website does not currently use tracking cookies or third-party analytics tools that collect personal information. We may use basic session cookies to ensure the website functions correctly. These do not identify you personally and are deleted when you close your browser.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for any processing based on consent

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including our parent company website (serengetipremier.com) and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Governing Law

This Privacy Policy is governed by the laws of the United Republic of Tanzania. Any disputes arising from this policy shall be subject to the jurisdiction of the Tanzanian courts.